This Code of Conduct sets forth legal and ethical standards for directors, officers, contractors and employees (“Staff”) of DelAgua Group of companies (“The Company”). This Code is intended to deter wrongdoing and to promote the ethical conduct of all Company business.

Compliance with Laws, Rules and Regulations

The Company requires that all Staff comply with all laws, rules and regulations applicable to the business. You are expected to use sound judgment and common sense to comply with all applicable laws, rules and regulations.

If you become aware of the violation of any law, rule or regulation by the Company, whether by its Staff, or any third-party doing business on behalf of the Company, it is your responsibility to promptly report the matter to your Country Manager or Company Director.

Conflicts of Interest

Staff must act in the best interests of the Company. You must refrain from engaging in any activity or having a personal interest that presents a “conflict of interest.” It is your responsibility to disclose any transaction or relationship that reasonably could be expected to give rise to a conflict of interest.


Staff must maintain the confidentiality of any information entrusted and to them in their capacity with The Company. Unauthorised disclosure of any confidential information is prohibited. Additionally, Staff should take appropriate precautions to ensure that confidential or sensitive business information, whether it is proprietary to the Company or another company, is not communicated within the Company except to Staff who have a need to know such information to perform their responsibilities.

Honest and Ethical Conduct and Fair Dealing

Staff should deal honestly, ethically and fairly with the DelAgua Group’s suppliers, customers, competitors and all Staff. Statements regarding the Company’s products and services must not be untrue, misleading, deceptive or fraudulent. You must not take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair-dealing practice.

Protection and Proper Use of Corporate Opportunities

Staff must advance The Company’s legitimate interests when the opportunity to do so arises. You must not take for yourself personal opportunities that are discovered through your position with the Company or the use of property or information of the Company.

Accuracy of Books and Records and Public Reports

DelAgua Group expects Staff to honestly and accurately report all business transactions. You are responsible for the accuracy of your records and reports. Accurate information is essential to the Company’s ability to meet legal and regulatory obligations.

Reporting and Compliance Procedures

Every member of Staff has the responsibility to ask questions, seek guidance, report suspected violations and express concerns regarding compliance with this Code or their contract. Any employee, officer or director who knows or believes that any other employee or representative of the Company has engaged or is engaging in Company-related conduct that violates applicable law or this Code should report such information to their supervisor or Collyer Bristow HR Dpt. Such reports should be made without any fear of retaliation. The Company will not discipline, discriminate against or retaliate against any employee who reports such conduct, unless it is found that the report was made with knowledge that it was false, or who cooperates in any investigation or inquiry regarding such conduct.

Equal Opportunity Employment 

Employment at DelAgua is based solely upon individual merit and qualifications directly related to professional competence. We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to work with us. We strictly prohibit unlawful discrimination or harassment based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability, or age.

Occupational Health & Safety

DelAgua is committed to providing healthy and safe working conditions. DelAgua complies with all applicable legislation and regulations and aims to continuously improve health and safety performance. Everyone at DelAgua has a role to play to ensure the health and safety of themselves and others. Managers are responsible for cascading and implementation of the occupational health and safety of their direct reports and third parties under their control. As a condition of our employment, we all have a duty to work safely, if there is any doubt in the ability to do this it must be reported to your line manager instantly.


DelAgua is committed to providing a working environment that is free of harassment and bullying, and where everyone is treated, and treats others, with dignity and respect. DelAgua will not permit or condone any form of bullying or harassment. Any behaviour which is deemed so must be immediately reported to your line manager or Collyer Bristow HR Department.

Fair Working Conditions & Terms of Employment

Every employee has a right to fair working conditions that are safe, harassment free, without discrimination, in accordance with the staff handbook, employment contract terms and DelAgua Code of Conduct. We ensure compliance with all applicable national employment laws and international standards relevant to the country The Company does business.


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